Política de reembolso

Return & Refund Policy

At 11Legacy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Include the original packaging.
Show no signs of wear, damage, or misuse.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn or used.
Products damaged by improper use.
Gift cards, if applicable.
Clearance or final sale items, if marked as non-returnable.

Return Process

To start a return, please contact us before sending any item back.

Email: 11legacystore@gmail.com

Please include:

Your order number.
The reason for your return.
Photos of the product if it is damaged or incorrect.

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include: