Refund policy

Return & Refund Policy

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unworn, unused, in its original condition, and in its original packaging.

Items that have been worn on a pitch, used, altered, or damaged through improper use are not eligible.

How to Start a Return

Do not ship anything back before contacting us. Email 11legacystore@gmail.com with your order number and the reason for the return.

Once your return is approved, we will email you a prepaid return shipping label along with the return address and instructions. Items sent back without prior approval cannot be accepted.

Return Shipping Cost

Return shipping is free. We provide the prepaid label at no cost to you.

Refunds

Once your return arrives and is inspected, we will email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, photos of the product, and photos of the package. We will replace the item or refund you in full, including any shipping cost you paid.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect. For any other reason, including a change of size, please request a return and place a new order.

Contact Us

Email: 11legacystore@gmail.com

Phone: +1 (614) 484-3895

Website: https://11legacystore.com